Last updated: 30 June 2026
This policy explains how refunds and cancellations work for services provided by VK Creatives Software & Marketing Agency (“VK Creatives”, “we”, “us”, or “our”).
Services covered
VK Creatives provides digital marketing, web development, branding, content, and related services. Engagements are defined in a proposal, quotation, or service agreement shared with the client before work begins.
Advance payments and project work
For project based work, an advance is typically required to begin. Because work starts as soon as an advance is received, advances cover time and resources already committed and are generally non refundable once work has begun.
Monthly retainer services
For monthly retainer services such as social media management, SEO, or ad management, fees are billed for the service period. Clients may cancel an ongoing retainer by giving notice as set out in their service agreement. Fees already paid for a completed or in progress service period are not refundable, but no further fees will be charged after the notice period ends.
Third party costs
Costs paid to third parties on a client’s behalf, such as advertising spend on Google or Meta, domain registration, hosting, or paid tools, are not refundable once they have been spent or committed, as these are charged by the relevant platform and not by VK Creatives.
Requesting a refund
If you believe a refund is due under your agreement, please contact us at contact.vkcreatives@gmail.com with your details and the reason for the request. We review each request fairly and in line with the terms of the relevant service agreement.
Contact us
For any questions about this policy, contact VK Creatives at contact.vkcreatives@gmail.com.
